We are a family-friendly takeaway that specializes in a large variety of tasty Lamb Kebabs, Chicken Kebabs, Kebab Set Meals, Fried Chicken, Chicken Meals, Cheeseburgers, Burger Meals, Vegetarian options, Drinks, Desserts, Meal Deals, and Offers. Why not try our best Chicken Doner? Also in our specialty Burger menu is our wonderful 1/2 Pounder. On our website, you will find our complete menu, always up to date with the latest prices and choices. Our website is easy to order from for collection or delivery! Simply choose your items and add them to your basket, then checkout! At the basket, you can choose to collect your food from our shop or have it delivered to your door! At checkout, we recommend that you register on our website to receive the latest news, or you can choose Guest checkout. You will be sent an email confirmation of your order to the email address you provide. We are open for service every day from 4:00 pm to 10:00 pm. Thank you for visiting the official website of Grill Master. Please feel free to contact us if you require further assistance or if you would like to order over the phone. Grill Master Website: www.grillmasteronline.co.uk Address: 12 Victoria Pl, Saint Austell, PL25 5PE Phone: 07356 063080
General Terms and Conditions of Sale In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings: "Takeaway/We/Us/Our" means Grill Master; "Website" means www.grillmasteronline.co.uk; "Application" refers to the Grill Master mobile application that you use for placing food orders. These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification. Our Contract When you place an order, you will receive an acknowledgement email and/or webpage confirming receipt of your order: this email and/or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, email, or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed. Pricing and Availability Whilst we try to ensure that all details, descriptions, and prices which appear on this Website/Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Grill Master. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. Payment Once the goods have been dispatched and you have been sent a confirmation email, SMS, or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed. Delivery Estimates Times given for collection and delivery are only approximate; The Takeaway cannot provide an exact time for delivery but will endeavour to deliver within the approximate delivery time specified when you place your order. Refunds & Charge-backs For refunds, charge-backs, or disputes for online paid orders, please contact us at the details mentioned below: 12 Victoria Pl, Saint Austell, PL25 5PE. Tel: 07356 063080. Order Cancellation and Amendments Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact 07356 063080 to attempt to resolve your request. Feedback If the order received does not meet your expectation, you can provide feedback to the Takeaway via the feedback page on the respective Takeaway's website or the mobile application. Compensation If you are unhappy with the quality of any goods or the service provided by Grill Master and wish to seek any form of compensation, you should contact Grill Master directly to raise your complaint and, where appropriate, follow Grill Master's own complaint procedures. Customer Support The Grill Master Customer Support team will attempt to assist you and resolve any enquiry where possible regarding your order. You can contact the Customer Support team by clicking "Contact Us" on the Website/Application and submitting your request via the provided contact form. Privacy Policy and Terms of Use Use of our Website/Application is also governed by our Privacy Policy and Website/Application Terms of Use, available from Terms of Use. Our Privacy Policy and Website/Application Terms of Use are incorporated into these Terms and Conditions by this reference. Variation Grill Master shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Services and/or any page of this Website/Application. Invalidity If any of the provisions of these Terms and Conditions are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable. Waiver If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Law and Jurisdiction These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings, or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. Grill Master Website: www.grillmasteronline.co.uk Address: 12 Victoria Pl, Saint Austell, PL25 5PE. Tel: 07356 063080 Allergy Information: If you have a food allergy, please contact us directly before you place your order. We strongly advise that you also contact us directly to confirm any requests made online.
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